I walked into Dunkin Donuts on a rainy day and slip and fell as I entered the store. No one from the institution attempted to help me except a kind customer who assisted me in getting up.
When attempting to get up, I fell again. I was finally able to get to my feet and sit down. I sustained a left knee injury and I scratched up my new Samsung Galaxy S8 Plus phone. When I walked up to the counter, I asked the Dunkin Donuts employee if they noticed that I fell at the front door.
Her response was no I didn't see anything. Then she looked past me at the front door and rudely stated "Well there was a sign". I responded by saying I understand that but you all still need to clean up the wet floor. I couldn't believe how she had no compassion.
Anyway, by the time I finished my order and was leaving the store, they finally sent someone to mop up the floor. I never received an apology. I will not be returning to this location and my next stop is their corporate office to make a complaint.
As a royal and daily customer of Dunkin Donuts, I must say that I am very disappointed. I am wondering if I have a case, so I will be consulting an attorney.
Product or Service Mentioned: Dunkin Donuts Facility.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.