Dunkin Donuts

This is crazy. I ordered the kcups from my store's online service, and guess what?

No kcups. Then guess what? No refund. The very next day, I go in, and they don't have the accurate size cups.

No large cups! I paid for a large—no refund. Multiple times since then, I've ordered, and they say, 'Oh sorry, we are out of iced coffee.' Seriously, Dunkin', you're out of iced coffee? *** I ordered one time, and it said the store was open till 9.

Welp, they were not, so I get no money again. Trust me, I have reached out to the store. The store fixed my problem; the other two are ridiculous. Oh, call corporate.

Well, I can't ever get ahold of them, and the stupid app won't let me refund it. I literally drink Dunkin' every day—every single day.

Today I got what looks like bubbles on the top of my coffee, and the lemonade tastes like mostly water. I have pictures as well to show everyone.

I had been ordering a dozen donuts that I was able to select my choice of donuts. After ordering the donuts I wanted several different times I decided to get a dozen delivered.

Upon trying to select my donuts I kept being stopped and the app. wouldn't allow me to select a previous order and save time. The change was that now Dunkin Donuts calls it "Surprise Me" meaning they decide which donuts you get and you cannot choose the ones you want. Why would they do that?

Its ridiculous! They have no idea what flavors customers like and want. I don't like a lot of the flavors they have. This is what Communism is..you must just accept what they give you even though you as the customers pay for what they give you..this is in every way wrong!

They have no right to stop customers from being able to select the exact donuts they want. They even give a sample of the different donuts they may give you and only 1 was a donut flavor I would eat! They, Dunkin Donuts needs to go back to allowing customers to select the donuts they want and not the ones an employee decides they want to give them. If this is a punishment for ordering through Delivery then that is not professional and is outright wrong!

Customers coming in the restaurant, driving through a drive thru AND ordering a Delivery have the same rights to get their choice of donuts and food. I wonder what would happen if they did the "Surprise Me" for coffee orders? They would have to shut down because coffee drinkers would not put up with that. So should those of us that enjoy a donut of their choice not feel the same??
I haven't ordered a dozen "Surprise Me" donuts since they changed the rules and will never.

They don't care about their customers. To not allow us a choice they should take their store and pack it up and go away!!

Loss of customers will show them the stupidity of their ridiculous changes!
I want them to change back to giving the customers the choice in the flavors of donuts they order. That is the only solution!

You took away customer the service hot line, upped prices, Upped rewards redemption ants wo warning. Now you out something j the app saying the points I've accumulated for years are gonna expire in 11 days?I dot care if I can reseed them for 30 more days.

There are over 23000 points. You dot let is reseed for a xl coffee you want us to spend $95 to get a feee $5 macchiato. How dare you?! Do the math

I want my 100 for Dunkin Mondays.

You gave me the breakfast badge points not Dunkin Monday points. I ordered again & still no 100 pts.

Fix the bugs. Do right by us and bring back the hotline. You should be open.

You can't hide behind cyber space and not do right by us. That will cost you my business and that of milllions, so fix that and cut the nonsense. You say youre closed but then say the hours are until 7 so you should be open. Wt heck?

No kings.

No bad service. No bugs.

So earlier this week, my wife, kids, and I were going to Dunkin' Donuts in Watkins Glen, NY. We ordered our food, and one of your employees, who I found out is the lead manager, was screaming and cussing at each other to the point where other employees had to apologize to all of us customers.

When I asked an employee what it was about, they said it's a usual thing because they are DATING! That's not allowed, I thought. BOTH managers dating at the same place!?!? So we left, and my wife loves your guys' mocha, and the kids LOVE the apple pies you now have.

So we went back again later that day, AND THEY WERE PLAYING EXTREMELY INAPPROPRIATE MUSIC LOUD. They were talking about KILLING PEOPLE, this, that, and the third. So we asked them to turn it down because we have families in here. They did, BUT THEN when we went to sit down, they started playing a WORSE SONG about sticking stuff in BUTTS.

I asked who was playing the music, and they said the lead manager, SASHA! She should know BETTER, especially since there are FAMILIES that go in all day, every day. After I told my kids and wife to sit in the car and wait for me, I started asking what's her issue, and they said she always does this. They tried to take it up the chain, but nobody does anything!

This isn't a family-friendly place. They all have bad experiences from EMILY AND SASHA, WHO BOTH ARE MANAGERS! This is really disappointing because there are a lot of us who love this Dunkin', and now I don't think I want to go back there when they are there! And now I’ve got my kids running around the house saying, 'I'm going to kill you!' to one another and saying they are going to stick their toys up their *** PLEASE DEAL WITH THIS!

They need new management or at least separate those two managers because CLEARLY, their relationship is getting in the way of doing their jobs! I beg of you, please do something. We all love the Dunkins in Watkins and don't want to drive to Elmira for the next Dunkin', but I think we will until this is figured out.

Thank you for the time and day to hear us out!

Just please, I hope you guys figure something out soon so we can start going back! Have a great day!

I have a DD gift card, the receipt for its purchase, and the activation code from the store where the card was purchased and activated. The card will not load on my phone app.

I returned to the store where the card was purchased and explained the problem. They said I had to call DD customer service. The first time I called, I left my number in the link for a call back. Never received a call back.

The second time I called, I was on hold for over 45 minutes. The customer service representative found that my card had the wrong PIN and directed me to obtain a new blank card and call back. I went to the store, got a blank card, and called back. Dunkin Donuts is sorry they are not taking calls at this time.

It's day 3 and DD is still not taking any calls on any of their numbers.

How can this be? I would like to obtain the money that is on my defective card.