Albany, New York
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Done with Dunkin.I rarely comment/complain about poor service but I've just had enough.

My last (meaning most recent and final) visit at dunkin donut was on August 26 in Valatie NY. I ordered a toasted bagel, lightly butter. The price on the board was $1.39. It rang up at $1.83.

I guess they had to charge extra for the glob of butter they put on each side of the bagel. So much for lightly buttered. The price was annoying. The fact that they couldn't accommodate such a simple request is unacceptable.

This isn't the first instance. Time and time again they have asked me what I would like and then provide the order prepared without consideration of what you requested. It's happened at numerous stores. Train your employees to listen to the customer request, ask for clarification if unsure, and pass that information on to the people preparing the order.

It's not rocket science.It's called customer service.

Review about: Dunkin Donuts Bagel.

Reason of review: Order processing issue.

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Anonymous
#1028498

Oh and Kevin you should have said those are rather than that is.Those are as in plural.

Looks like your grammar is terrible.Wink wink.

KevinRichards
to Anonymous #1028897

You should have used a comma after the word rather. So your grammar is terrible as well.

KevinRichards
Orange, California, United States #1028085

Your grammar is terrible, that is second grade grammar mistakes you made not rocket science.

Anonymous
to KevinRichards #1029223

You have to be joking...

dkchosen1s
#1028083

These people just do not care. They want a paycheck but don't want to work. I have found this same with Chick-Fill-A and McDonalds and just about every place but two grocery stores here i n FL.

Anonymous
#1027151

If they continually screw up, logic would dictate to simply start asking for the butter on the side. I do it all the time.

tangow616
#1026540

What an awful bagel. Never going to dunkin. Thanks for your commeny

Anonymous
to tangow616 #1027549

You will take a sorry review from a prissy New Yorker, but fail to double check "commeny"

Anonymous
#1026193

Well, I say come to Texas.I work at a Dunkin Donut shop, in the North Dallas area, and I always bust my butt to make my customers happy!

I think it comes down to a personal preference, and a willingness to serve. I love my customers, and even if I am dog tired I still try my hardest to give good bagels, hot sandwiches, and freshly brewed coffee exactly the way you guys like. Some people just don't care, and that's not the customers fault. Even most managers try to hire people who give a a ***, bit especially teenagers and people without kids- they have a tendency not to give a ***.

Not all of them mind you, but a few more than half. So if you are ever in Texas and you want To have Dunkin Donuts redeem themselves from bad customer service, come see us!

McKinney, Tx.Dunkin Donuts (Eldorado and Hardin location) love ypuvguys, and I am deeply sorry for the crappy Bagel!

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