Spent $120.00 - should have gone to Starbucks. Duncan Doughnuts in Pelham, NH The manager was yelling and humiliating the cashier because the card was reading ' card is already used' She did not even look at me told the cashier not to process anything.
Came back and the cashier charged 6 cards. I asked a simple question "Do I get a senior citizens discount" The manager start yelling at me and said "no because....." I said ok I know I got a discount at the other D D but maybe I purchased something else. She start yelling at me just because you are older than me you have not right to tell me what to do. I asked her to "smile" She yelled at me again and told me to leave the store.
I wish I had never checked out. I asked the cashier if I was rude and she said "no you just asked a question - I don't know what is wrong with her. She asked me to leave ant not come back and told me they dd not want people like me. I am a management consultant and was horrified at her response.
When I was leaving a gentleman came over to me and said he could not believe what he just saw - that woman should not be managing a store. I will never go back to that DD and will tell everyone in the groups I belong to how I was treated.
Product or Service Mentioned: Dunkin Donuts Manager.
Reason of review: Poor customer service.