Not resolved
1.0
Details
Allergens Information
Cleanliness
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
0 comments

The only Dunkin Donuts in Lehigh Acres Florida have the worst staff ever. I went on a Sunday to buy an iced coffee.

As soon as I go through the Dunkin Donuts drive thru line, I hear a big pop. A huge bolt went into my back tire. I got out of the car to verify what happened. it was 7pm and I went to Walmart across the street and they were closed.

My tire went flat completely and was on the side of the road waiting for a tow truck for 2 hours. Then it made me late to work the next morning because I couldn't drive on a donut forever. I contacted the store manager and that lady is the worst person alive to deal with. It has been about 3 weeks later and still nothing has been resolved.

They are trying to wash it away and not respond. HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!! I go to Dunkin Donuts every morning and I REFUSE TO EVER GO THERE AGAIN UNTIL THIS MATTER IS RESOLVED!!!!!!!!!!!!!!! I have a brand new car that I bought 2 months ago and had to replace the tire myself out of pocket.

I SHOULD NOT HAVE TO PAY FOR A BRAND NEW TIRE JUST BECAUSE I WANTED AN ICED COFFEE!!!!!!!!!!!!!

DUNKIN DONUTS NEEDS TO MAN UP AND PAY ME FOR THE REPLACEMENT AND MY TIME WASTED!!!!!!!!!!!!!!!!!

Product or Service Mentioned: Dunkin Donuts Drive-through.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

I didn't like: Customer service.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like