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Im still on hold for the second time trying to file a complaint they said two min hold the first time now on the phone for the second time on hold currently 27 min on hold and counting but the prob that Im having had actually happend more than once at the winter haven location I really had it today when they totally basically threw my bags at me trying to make me get out of there drive through quickly since there line was and is always wrapped around there building I normally drive to a different location 30 min away to avoid this but tried it agian last time I ordered a French vanilla ice coffee with cream and sugar and 10 munchkins 3 diff flavors I never looked in the bag till I got home they threw about 20 munchkins in the bag with half of the flavor I never ordered I guess to make up for the fact that they were all stale and the drink had so much sugarin it the first drink u took was all sugar you could feel each grain in your mouth the whole entire drink well today same thing except it took three tries at the speaker to get it right in thats okay but when I got to the window they still didnt have it right they were rushing me so much I didnt get some of the stuff I ordered both set of munchkins were all mixed together thrown in one bag witch they norm come in boxes so my son wouldnt eat them did not get the kind we ordered mean while There still rushing me to get out of there line literally pretty much slinging the bags to the point I had to tell them if they would just slow down a min I can see what I have they charged me 4 times for expresso one coffee was my sons so I was trying to make sure they didnt put expresso in his ! Worst experience ever every time I go I did let them know that if they would slow down a min and have some customer service that we wouldnt have these kind of issues very rude she didnt even apologize slammed the window so needless to say 20 Dollars for breakfast and coffee that nobody would eat or drink they messed up the drinks the food n over charged multiple times ! They definitely need new people working there that actually like and appreciate there job

Reason of review: Poor customer service.

Dunkin Donuts Cons: Customer service was very disrespectful, Products advertised not available, Manager attitude.

Location: 600 6Th St Nw, Winter Haven, FL 33881

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