Dunkin Donuts - Terrible Customer Service
I was Very disappointed at the level of service I received at Dunkin Donuts today.I usually get the strawberry banana smoothie but this time I thought I would try the Berry smoothie, well needles to say, I didn't like it at all, so I very kindly asked if it was OK for me to exchange it.
I am a very soft spoken person so I don't come across as being mean at all... the employee looked at me and shrugged her shoulders then pointed to the lady who took my order and made the smoothie, so I just smiled and waited as she was helping someone else. While she was ringing up someone else's order she said, "I asked you what you wanted and you said Berry" She didn't even look at me. She was Very rude and nasty!
I told her I knew what I asked for but am asking now if I can exchange it because I don't like it.
She ignored me and proceeded to speak in Spanish (everyone in there speaks Spanish), then the other lady took my drink and made it over.This location is in Miami, FL near Jackson Memorial Hospital.
Monetary Loss: $4.