My complaint about the Dunkin Donuts on Oriskany Blvd.is not due to customer service their very nice people.
Sadly this Dunkin Donuts use to be a VERY good one - but recently within the last 6 months or so it has gone downhill (new manager). My issue is this the store is usually trashed, they rarely have what they should have in stock (I will explain) and there is NO consistency with their coffee products. The store, no matter what time of day I stop by and I have been there at all times of the day never seems to look like anyone bothers to clean it - I have walked in while the place is completely dead to find the manager chatting away behind the counter with other staff and no one cleaning anything . .
. meanwhile dining room is trashed. It's been so bad that I've stopped going into the store. Today (Valentines Day) I stopped by this Dunkin Donuts because I had promised my son we would buy 2 dozen Valentines Day donuts to take to school for his class and teachers.
As I walk in the door there's an ad hanging that pictures the Valentines Day donut but when I get in the store wonder of wonders there aren't any available (it's only 8:40am!!!!!)apparently whoever is in charge never made enough . . . this happens ALL the time.
As to coffee consistency (the key to doing well in a food business is consistency!) every time I go to this Dunkin Donuts my coffee never tastes the same, it's always different and not always good . . . so as this is the closest Dunkin Donuts to me and I refuse to drive across town to get to the other one - I have now officially stopped being a Dunkin Donuts customer (there goes all your money from my sometimes 2x a day stop .
..) and have now decided to try the Daylight Donuts down the street - at least their coffee always tastes the same.
Review about: Dunkin Donuts Coffee.