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All the employees and managers there know that my coffee is made wrong nearly every day (they put all sorts of flavoring & lots of it when I want none).Yesterday, it was made wrong and the manager Briana told me to go somewhere else to get my coffee.

I was dumbfounded and told her I cannot believe you are turning a customer away because you can't get my order right (simple- medium iced coffee extra cream, extra sugar, light ice). I asked for contact information for someone above her, which she refused- telling me that there is no one above her. I insisted that since she doesn't own the store, there is higher management. She advised me that this was coming from upper management.

I found the number for the exec offices and attempted to contact one of the franchisees and they weren't in. I reported the incident to the DD 800#, and then I found a cell number to Roy Clark (franchisee). I spoke with him and he referred this to Marcia, a district manager. She called me and told me that Briana, the store manager, said that I show up there WITHOUT the coffee that was made wrong all in an attempt to get free coffee.

This is NOT the case! I went there today and Briana is on vacation, but a manager in training was there as was Marcia. I spoke to the manager in training first, and he acknowledged that "we screw up your coffee almost every day" as well as "you circle back around to the drive-through with the coffee that is wrong to have it replaced". I even have this on tape now.

He brought Marcia over to talk to me, and repeated for her what he had said- that I am not trying to get free coffee out of nowhere, that I drive back around WITH the coffee that needs to be replaced.

I ask that you call Roy Clark at 315-474-7294 ext 210 and let him know how disgusting it is that the manager Briana is treating a customer this way and that she should indeed be fired for doing so.To tell a customer to shop somewhere else because they can't get an order right, and subsequently lie about the customer is simply unacceptable.

Review about: Dunkin Donuts Manager.

Monetary Loss: $2.

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Anonymous
#522453

If they screw up so much than stop going. If you complain constantly of course theyre not going to want to deal with you anymore.

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