Product: Dunkin Donuts Customer Care Clear all filters (34 of 34 reviews match)
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Dunkin Donuts - October 3rd 8:05 a.m. New Berlin Wisconsin
I wish there was a rating lower than a one-star.This location deserves more than a zero it needs to be closed. When it comes to cleanliness customer service it ranked below a one. Employees were not working or moving at this location. We stood in line for 20 minutes. I...
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Dunkin Donuts Customer Care
#1110849
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does Dunkin Donuts believe that their brand is so strong that they no longer have to give their staff customer service training? Would it kill these people to smile or at least hold back their look of contempt that they have to wait on someone? I am a repeat customer...
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1.8
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Dunkin Donuts Customer Care
I didn't like
  • Waitstaff
#1110461
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Stop at the exit 56 in Connecticut, in my wY back to Ny,order my donkin Donuts coffee for me and my sister, the lady there was horrible...she made the drinks wrong, asked her to make the coffee the right way, she started screaming at me that it is a huge line and she...
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Dunkin Donuts Customer Care
#1109065
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Dunkin Donuts - Worst service ever

#1100624
The store on Hebron in Carrollton, Texas has horrible, horrible service. They get the order wrong almost every time and they're unbelievably slow.
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Dunkin Donuts - Poor service

#1085114
2.6
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I was at dd. At 6:30am in the bondsville .ma store . I was the only customer in line . I stood at the counter for 5 minutes. There were 5 people working and gossiping. They saw me standing at the counter and continued to gossip .i finanlly asked if i could purchase something. And waiting another two minutes before getting waited on.
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Allergens Information
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Dunkin Donuts Customer Care Review

#984453
3.7
Details
There was a line in the front of the store and the women who was supposed to be up front was standing there not taking orders or responding to any of the customers while the rest of the staff there were doing their jobs. Also, I had ordered an iced coffee with just regular cream and sugar, the woman Jasibar had remade my drink 6 times and continue to hand me the wrong drink.
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Cleanliness
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
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Product or Service Quality
Quality of Food
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Dunkin Donuts Customer Care Review

#933472
1.7
Details
Ate at dunkin on sugarloaf pkway in ga and it was terrible. The food and service was terrible. I ended up spending $8+ dollars and threw all of it in the trash. Will NEVER go their again.
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Allergens Information
Cleanliness
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Quality of Food
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Value for money
Website
We have had nothing but problems.My employees have to leave work to go back and fix their orders almost daily. My family and I can not get our coffee, latte, or even sandwiches made right. It costs us a lot of time and frustration. We have spoke with the store mgr on...
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1.0
Product
Dunkin Donuts Customer Care
#1100587
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What the ***. The same music *** too. It's almost as if they don't want you to call and submit your complaint. Very annoyed and I won't be patronizing dunkin donuts anymore. This is ridiculous and now i''ll be pushing away all my contacts away from dunkin donuts...
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Dunkin Donuts Customer Care
#1055358
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stopped at the dd on route 138 in dighton mass.apparently only 1 person on duty amd she was more interested in serving drive up customers than customers in the shop. waited several minutes. she knew i was there but never said a word. dreadful service. but when u pay...
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Anonymous
Anonymous

Complete sentences please.It makes a big difference.

1.6
Product
Dunkin Donuts Customer Care
#1027158
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I always go to dunkin with my aunt who is considered mentally disabled or slow.This really loud rude lady always be giving her an attitude and copies her making faces. My aunt is picky with her drinks and always asks for it to be remade and when its this lady that does...
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offconsumerpissed
off***sumer***ed

If your aunt has a legit handicap, that is certainly nothing to take lightly. But, c'mon. Order for her then. If she is demanding remakes of every drink she makes, that is not...

4.8
Product
Dunkin Donuts Customer Care
#1000688
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telling us she has to go home and treating us unrespecfuly...unfortunatelly nobody gave me her name but she's a young and blonde tinted girl and shebwas attending the morning schedule (about 12noon)! We love Dunkin Donuts but with that kind of service we don't think to...
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Dunkin Donuts Customer Care
#993303
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Hope you consider this if u really care.Place: Dunkin Donut - Derry road - Hudson, NH I wish I knew the name of the lady at the drive through. I did not want to fight and make a scene as we were really pissed off. I had ordered caramel latte. First of all, they gave us...
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Dunkin Donuts Customer Care
I didn't like
  • Staff behaviour
#969608
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We got that new Dunkin Donuts near my work. Boy were they great when they first opened. I was going every day! Then I had a few quite unpleasant experiences. On those days I get a survey. So I go online and tell them about my experience. By the third time (yes I gave...
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1.5
Product
Dunkin Donuts Customer Care
I didn't like
  • Could care less
  • Managers
  • Owner
#953137
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