Dunkin Donuts - Bagel Review from Albany, New York
Done with Dunkin.I rarely comment/complain about poor service but I've just had enough.
My last (meaning most recent and final) visit at dunkin donut was on August 26 in Valatie NY. I ordered a toasted bagel, lightly butter. The price on the board was $1.39. It rang up at $1.83.
I guess they had to charge extra for the glob of butter they put on each side of the bagel. So much for lightly buttered. The price was annoying. The fact that they couldn't accommodate such a simple request is unacceptable.
This isn't the first instance. Time and time again they have asked me what I would like and then provide the order prepared without consideration of what you requested. It's happened at numerous stores. Train your employees to listen to the customer request, ask for clarification if unsure, and pass that information on to the people preparing the order.
It's not rocket science.It's called customer service.
This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Dunkin Donuts and uploaded a picture. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Dunkin Donuts.
Check out the best and the worst companies in Cafes, Restaurants and Bars category for more informed decision or compare Dunkin Donuts to other companies on our site.