Dunkin Donuts Phone Numbers and Emails

Toll-Free Number:

  • (800) 859-5339

Customer Service:

  • (800) 447-0013
  • (800) 777-9983

Headquarters:

  • (781) 737-3000

Dunkin Donuts Email:

customerservice@dunkinbrands.com
Is this your business?

How to Contact?

Most Popular Number:

(800) 859-5339
Total calls: 2 521 Issues resolved: 83 Last call: Mar 18, 2024

What Is the Dunkin Donuts Customer Service Phone Number?

You can contact Dunkin Donuts customer service by dialing their toll-free number, 1-800-859-5339. If you need any general information regarding the delivery or services of Dunkin Donuts, you can contact Dunkin Donuts corporate phone numbers by dialing 1-800-447-0013 or 1-800-777-9983. The best thing is that these Dunkin support numbers can be reached during their official hours. The hours start at 7 AM and end at 7 PM ET, Monday through Friday. So you can call Dunkin Donuts if you need to inquire about their product delivery or check your account for cancellation of the order and even the reward points. If you cannot reach the customer team via these numbers, you can even try the Dunkin Donuts corporate office by dialing 1-781-737-3000.

How Can I Contact Dunkin Donuts Support via Live Chat?

For times when you are unable to reach the team via phone number and you need instant help, you can opt for their Dunkin Donuts customer service chat. To do so, head to the official website and scroll down to the 'Contact Us' section. Click on it, and you will be led to a new webpage. You can spot a virtual assistant chat box in the bottom right corner of this page. To start the live chat, provide the email address. Sometimes, if the live agents are occupied or unavailable to assist you, you will be prompted to drop an email at customerservice@dunkinbrands.com. You can write a detailed Dunkin Donuts complaint email, and one of the representatives will reply. However, writing an email won't get you an instantaneous response.

What Is the Dunkin Donuts Corporate Office Address?

Dunkin Donuts customer service can be contacted by visiting their official corporate address- Dunkin Donuts Inc., 130 Royall Street, Canton, Massachusetts 02021, United States. If you want to talk to an agent in person to get the solution to your problem, it's best to go to Dunkin Donuts corporate office. In case you don't live in the area, you can send mail to the same account. Visiting the corporate office address ensures you can expedite your process to get the necessary help. Also, they provide the necessary information you seek for complex problems and concerns.

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Contact Information

Dunkin Donuts Website:

Dunkin Donuts Help Center:

Corporate Office Address:

Dunkin Donuts Inc.
130 Royall Street
Canton, Massachusetts 02021
United States

Fax:

+1 (781) 737 4000

Dunkin Donuts Customer Service Reviews

1.6 / 5
Poor
Patrick M Hzh
Non existent customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
2.8

1 st time the employees quit and walked out in front of us . The second time the counter was shut down and had to leave and the third time they had one person working and had to wait over 10 minutes to order and we were forced to leave .

Customer service said there would be a follow up that never happened. Tried numerous time to get a hold of them with no response.

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Guest-5187575
Cause i went to get some coffee and donuts and it was closed at 9:28pm she tells me to go address is 135-41 ROOSEVELT AVE IN MAIN ST FLUSHING QUEENS

Terrible very disrespectful cause I was buying a big order for my co-workers the place supposed to be closed at 10pm it was 9:28pm this is not professional 135-41 ROOSEVELT AVE FLUSHING QUEENS MAIN ST when I went back to dunkin donuts she apologized I told her don't do this type of behavior cause it could get u suspended we all make mistakes we are not perfect not even my self

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Valerie S Grx
I need help
stars-rating stars-rating stars-rating stars-rating stars-rating
2.3

I called at 8:14am I am having trouble with using my credit card which is the same card just new expiration date I spoke to a man by the name Sam I told him my problem twice he didnt do a thing to fix my problem he told me he would call me right back I havent heard from him yet poor!!! Customer service I want my problem solved I want someone to call me and help me customers service is important

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Aleksa Ofz
Question about services

I would like to say Im getting very dissatisfied with Dunkin Donut this is my second time going there between 6-2pm and they told me they have no more Donuts please let me know if the Company is going out of business, so I I wont leave my job and drive for anymore donuts

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How Good is Dunkin Donuts's Customer Service?

Saydie Crz
Saydie Crz
Feels Satisfied | Feb 20, 2024

It's was great my issue was taking care of the same day thank you

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Eder Vua
Eder Vua
Feels Disappointed | Feb 02, 2024

Satisfied. I’m still waiting for them to call me back on this issue.

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Jaxiel Vjq
Jaxiel Vjq
Feels Disappointed | Jan 06, 2024

Very disappointed in dunkin bardonia on 304 ! Very bad experience bad service and bad management experience no manager on a weekend with only 4 workers and Very busy !!! Had to wait for my drink & food

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Tiffany Asr
Tiffany Asr
Feels Satisfied | Dec 10, 2023

Once I reached a representative, my experience was good

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Yoshua Ffj
Yoshua Ffj
Feels Satisfied | Dec 09, 2023

They were completely helpful to me

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Zarina Aot
Zarina Aot
Feels Disappointed | Nov 30, 2023

I have not gotten a response.

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Summary of Dunkin Donuts Customer Service Calls

3.8K TOTAL
CALLS
01:27 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dunkin Donuts?

Staff Question:

  • “Rude employee”
  • “Employee being very rude to me as a paying customer”
  • “Rude manager with no customer skill”

Request for Information Question:

  • “Inquiry”
  • “I have a complaint about a cashier at store337258”
  • “Need to speak with someone about me being let go over a COVID positive COVID test”

Product/ Service Question:

  • “My daughter being threatened by coworker”
  • “Former worker W2 wrong”
  • “I work at Dunkin' Donuts in Fairview tn I was supposed to receive a card in the mail that y pay checks go on and I have not received the card.”

Account Question:

  • “Unable to set up account”
  • “Online account”
  • “Can't get in touch w an associate”

Refund Question:

  • “Refund”
  • “Refund for order”
  • “Refund needed for duplicate order thru app”

Payments and Charges Question:

  • “I got charged for a transaction this morning I didn't near the store”
  • “Took my money”
  • “Unauthorized Transaction”

Cards Question:

  • “Gift card problem”
  • “Send gift card to wrong number”
  • “Gift card information”

Shipping and Delivery Question:

  • “I haven't received my w2”
  • “Cause they gave wrong order and charged me”
  • “Did not receive my free frozen coffee”

Employment Question:

  • “W2”
  • “W2s replacement”
  • “Paystubs”

Website/ Application Question:

  • “App”
  • “App problems”
  • “App not working”

Activation/ Cancellation Question:

  • “My gift was not activated properly”
  • “I mistakenly canceled my app and created a new app and lost the app points and money on the card”
  • “Cancel order”

Return/ Replace Question:

  • “Problem returning defected mug”
  • “Need to change my number”
  • Employee threw change at me after I told him to wait while I grab the rest of my money

Other Question:

  • “Online and in store experience”
  • “Employee”
  • “To report a drive-through incident”

About

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Summary

Dunkin' Donuts is a wholly owned subsidiary of Dunkin' Brands Company. The company was founded in 1950 by William Rosenberg in Quincy, Massachusetts. At the present time Dunkin' Donuts is headquartered in Canton, Massachusetts. The product line of Dunkin' Donuts includes doughnuts, bagels, muffins, breakfast sandwiches and a diverse range of tea and coffee drinks. The tagline of the company is: "America runs on Dunkin'." Dunkin' Donuts is an international coffee and donut retailer that started its franchise operations in 1968 and today there are thousands of Dunkin' Donuts franchises in the USA, Canada and in other countries all over the world.

Dunkin Donuts reviews and complaints

Dunkin Donuts is ranked 46 out of 355 in Coffeehouses and Bakeries category

Area Served

USA

Payment Methods

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