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Contact Dunkin Donuts Customer Service

How to Reach a Person at Dunkin Donuts

Verified Contact Information

Toll-Free Number:

  • 1-800-859-5339
Call customer service

Customer Service:

  • 1-800-447-0013
  • 1-800-777-9983

Headquarters:

  • 1-781-737-3000

Dunkin Donuts Email:

customerservice@dunkinbrands.com

Dunkin Donuts Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Dunkin Donuts Phone Number
1 (800) 859-5339
Average Hold Time
00:03:51
Average Calls duration
2 minutes
Most Popular Dunkin Donuts Email Address
customerservice@dunkinbrands.com
Dunkin Donuts Live Agent Availability
7% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Dunkin Donuts?

Most Popular Number:

(800) 859-5339
Total calls: 2 948 Issues resolved: 92 Last call: May 11, 2026

You can contact Dunkin Donuts customer service by dialing their toll-free number, 1-800-859-5339. If you need any general information regarding the delivery or services of Dunkin Donuts, you can contact Dunkin Donuts corporate phone numbers by dialing 1-800-447-0013 or 1-800-777-9983. The best thing is that these Dunkin support numbers can be reached during their official hours. The hours start at 7 AM and end at 7 PM ET, Monday through Friday. So you can call Dunkin Donuts if you need to inquire about their product delivery or check your account for cancellation of the order and even the reward points. If you cannot reach the customer team via these numbers, you can even try the Dunkin Donuts corporate office by dialing 1-781-737-3000.

For times when you are unable to reach the team via phone number and you need instant help, you can opt for their Dunkin Donuts customer service chat. To do so, head to the official website and scroll down to the 'Contact Us' section. Click on it, and you will be led to a new webpage. You can spot a virtual assistant chat box in the bottom right corner of this page. To start the live chat, provide the email address. Sometimes, if the live agents are occupied or unavailable to assist you, you will be prompted to drop an email at customerservice@dunkinbrands.com. You can write a detailed Dunkin Donuts complaint email, and one of the representatives will reply. However, writing an email won't get you an instantaneous response.

Dunkin Donuts customer service can be contacted by visiting their official corporate address- Dunkin Donuts Inc., 130 Royall Street, Canton, Massachusetts 02021, United States. If you want to talk to an agent in person to get the solution to your problem, it's best to go to Dunkin Donuts corporate office. In case you don't live in the area, you can send mail to the same account. Visiting the corporate office address ensures you can expedite your process to get the necessary help. Also, they provide the necessary information you seek for complex problems and concerns.

PissedConsumer Club

Contact Information

Dunkin Donuts Website:

Dunkin Donuts Help Center:

Corporate Office Address:

Dunkin Donuts Inc.
130 Royall Street
Canton, Massachusetts 02021
United States

Fax:

+1 (781) 737 4000

Summary of Dunkin Donuts Customer Service Calls

4.4K TOTAL
CALLS
02:05 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dunkin Donuts?

Product/ Service Question:

  • “Complaining”
  • “Internet access/ reward points”
  • “Purchase quality very poor at Coralville, Ia./5 units”

Staff Question:

  • “Poor service”
  • “Customer service complaint”
  • “Compliant about customer service 3 times my orders been messed up doordash”

Account Question:

  • “Rewards points issue”
  • “Looked out my account”
  • “Can’t get any of my rewards”

Request for Information Question:

  • “Help with app”
  • “I need to know the balance”
  • “Question about service”

Payments and Charges Question:

  • “Not given proper credit for boosted status”
  • “I need a reimbursement for over payment”
  • “Reimbursement of 2.75 on my account”

Refund Question:

  • “Refund”
  • “Money back”
  • “I bought Six donuts and Dunkin' Donuts sold me hard donuts so when I went to go refund it, they wouldn't refunded me. They told me to call the number on the receipt.”

Shipping and Delivery Question:

  • “I didn't get anything from dunkin but I got charged three times”
  • “Lost 600points on Monday and didn't get my free coffee”
  • Didn't get my 100 points for Dunkin Monday.

Cards Question:

  • “Lost card”
  • “It is my first time using a gift card and I wanted to know the balance”
  • “It is my first Dunkin donut gift card and I want to know my balance”

Employment Question:

  • “Job”
  • “Employment”
  • “Employment verification”

Website/ Application Question:

  • “My app stopped working and the virtual chat is useless”
  • “I ordered through the app the money came out of my account for my order, but my order did not show up as a purchase at the Dunkin’ location or on my app”
  • “Issue with app and order”

Activation/ Cancellation Question:

  • “Cancel order”
  • “My gift was not activated properly”
  • “I mistakenly canceled my app and created a new app and lost the app points and money on the card”

Return/ Replace Question:

  • “Change address and card Number”
  • “Incorrect info on drink”
  • “Email in correct”

Other Question:

  • “Hr”
  • “HR issue”
  • “Claim”

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