Contact Dunkin Donuts Customer Service
Dunkin Donuts Phone Numbers and Emails
Toll-Free Number:
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(800) 859-5339
Customer Service:
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(800) 447-0013
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(800) 777-9983
Headquarters:
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(781) 737-3000
Dunkin Donuts Email:
How to Contact Dunkin Donuts?
Most Popular Number:
| Total calls: 2 859 | Issues resolved: 89 | Last call: Apr 21, 2025 |
Dunkin Donuts Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Dunkin Donuts Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Dunkin Donuts is 8008595339. 67% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 59% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Dunkin Donuts may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Dunkin Donuts Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Dunkin Donuts is 8008595339. 67% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 59% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Dunkin Donuts may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Dunkin Donuts mainly because of product/ service, staff and account.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Dunkin Donuts is customerservice@dunkinbrands.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Dunkin Donuts Website:
Dunkin Donuts Help Center:
Corporate Office Address:
Fax:
Dunkin Donuts Customer Service Reviews
The app often allows you to order things that are out of stock at the store. If you don't call and dial to customer service then you won't get your money back.
My husband & I stopped at the Dunkin in Sevierville TN on Dolly Parton Parkway for donuts & I needed a restroom. We intended to buy a dozen.
When we came in to the business we were greeted by a young lady who was running back & forth from the desk to the drive through. It was around 8:25PM and the selection was limited. I asked where the restroom was and was told it was not available because it was being cleaned. I said, Youre kidding me, right?
She said, Im sorry but there are chemicals being used so we cant let you in. I have never encountered this situation before. I told my husband that I had to go back to our vehicle. He bought a couple of the leftover donuts for himself and we had to go find a restroom for me.
Since there was one person dedicated at the time to cleaning the restrooms, why was I not offered the other restroom?
This error in judgement cost them business that day and forever. Our son lives there and we visit him several times a year. The loss of our money isnt going to bankrupt them, but Im sure others will encounter this incompetent level of customer service and it will show eventually.
I contacted corporate and was told the franchisee would contact me in 2 business days. Nothing so far.
Your MANAGER! At the Manhattan kansas location *** talked" me, gave me eye rolls and treaded me like *** Only because SHE made my drink wrong and when I asked for another to be made she also tried to upcharged me for her mistake...get *** Next time I go there and I am literally treated like *** I will take matters into my own hands...tell your manager to promptly get ***
How Good is Dunkin Donuts's Customer Service?
The Manager Ans Eployees Very Rude Disrespectful And Dicrimanated Against
Still waiting to receive a call
Not good.
Well they said the store manger would reach me and o have not receive a call yet
I opened up a ticket last week after spending $21 on an order and the store at 1001 Cambridge Ave in Cambridge Massachusetts wouldn't fill the order because he couldn't find the receipt. I showed him my copy of the electronic receipt and he would not fill my order, he told me to put the order in again and spend another $21. Seriously what the *** kind of outfit are you guys running? I also want the name of the general manager or the owner for the store at 1001 Cambridge that shares the space with the Shell gas station. I spent a lot of money at dunkin' donuts over the years and now I'm going to your stores less and less.
1442**** is my case number.
Good.
Summary of Dunkin Donuts Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Dunkin Donuts?
Product/ Service Question:
- “Complaint”
- “Complain”
- “Low quality visit”
Staff Question:
- “Great customer Service”
- “Un happy with service”
- Extra poor service a total disaster
Account Question:
- “Rewards”
- “Rewards Dispute”
- “Rewards issue”
Request for Information Question:
- “Need to speak to rep about my Dunkin account”
- “I paid for an order that I didn’t get at the Cartersville Ga.. location on Hwy 61/113. Was told she didn’t know how to do refunds”
- “I need to speak to someone about an overcharge at dunkin' donuts”
Payments and Charges Question:
- “Charged for order i did not receive”
- “Paid twice for purchased Products through my app”
- “Reporting someone that's fraudulently suing your business”
Refund Question:
- “Refund”
- “Money back”
- “I bought Six donuts and Dunkin' Donuts sold me hard donuts so when I went to go refund it, they wouldn't refunded me. They told me to call the number on the receipt.”
Shipping and Delivery Question:
- “I didn't receive work payment”
- “Didn't get my complete order”
- “Completely wrong order, rude service and no refund”
Cards Question:
- “I have money on my app, but I do have know my pin. What do I do?”
- “Invalid Pin # On Reward Card”
- “It won't let me see the balence on my gift card”
Employment Question:
- “Job”
- “Employment”
- “Employment verification”
Website/ Application Question:
- “App”
- “Website and order issues”
- “App problem”
Activation/ Cancellation Question:
- “My gift was not activated properly”
- “I mistakenly canceled my app and created a new app and lost the app points and money on the card”
- “Cancel order”
Return/ Replace Question:
- “Incorrect info on drink”
- “Email in correct”
- “Problem returning defected mug”
Other Question:
- “My money”
- “Ahmad”
- “Order not given”
Compare Dunkin Donuts Customer Service To
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