Nardie V

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Verified Buyer

Horrible Customer Service

Dunkin Donuts - Horrible Customer Service
They have a horrible refund process for the App. Sometimes you will order from the app & the location will not have your product when u arrive. Now you are stuck with no product and your money processed. Customer Service will give the run around to get a refund or a gift card. They will lie to you just to get you off the phone. They ignore emails as well. Unacceptable. Be accessible to customers for concerns, and have a better Refund process for the Dunkin Donuts App. Hire people who care to help your customers. As of now, they are just bodies not doing their JOB.
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Loss:
$14
Pros:
  • Good coffee
Cons:
  • No customer service

Preferred solution: Better Service and fix our concerns

EHuff H

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Verified Reviewer
| map-marker Upper Marlboro, Maryland

Chipped Tooth

Good afternoon,

I ordered the chicken and pepper wrap from the 4705 Crain Hwy location in Upper Marlboro, MD on July 31 around 9:30am. There was a hard object in the wrap unbeknownst to me that upon biting down it chipped the back of my tooth.

I still have the wrap from yesterday.

I ended up at the dentist for an emergency appointment and it was determined through x-rays that the tooth would require a root canal and crown, resulting in an $750 unexpected out of pocket expense that would not be covered by my dental insurance.

I really want this matter resolved as soon as possible, and have already contacted and reported this matter to the store manager.. This was completely unexpected and feel that some compensation should be provided.

aevette32@***.com

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Loss:
$750

Preferred solution: I have an unexpected expense of $750, which will not be covered by my dental insurance.

Anonymous
map-marker Chicago, Illinois

Bad customer service

Employee cursed me out this morning and threw coffee on my vehicle this morning in the drive thru. Around 530 Chicago time
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User's recommendation: Avoid this Dunkin donuts location. 350 E 103rd Chicago Illinois 60628 bad customer service. Threw coffee on my car and curse me out

Anonymous
map-marker Wilmington, North Carolina

Complaint about manger

I went to Dunkin Donuts on Military Cutoff and requested Iced coffee. The young lady at the window handed me the coffee, which was very pale and did not taste right. I asked her to refund me. She said she could not give a refund and her manager would not want her to refund me. After much negotiating, she finally returned my money and slammed the window. Unacceptable! Date of complaint 9/8/23. The employee was a caucasian female with a difficult name that began with an S. I appreciate your consideration
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Jasemine Qwr

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Verified Buyer
| map-marker Miami, Florida

Employee threw change at me after I told him to wait while I grab the rest of my money

Dunkin Donuts - Employee threw change at me after I told him to wait while I grab the rest of my...

So I pulled up to the Ocoee Florida Dunkin Donuts on Silver Star and ordered food. The gentleman told me it was cash only I said OK do you have when Im ordering a repeated its cash only I said I understand I have cash do you think Im broke or something so he gave me my total I pulled in the window said was 1403 I handed him a £.2 and two cents and said please wait I have the rest of this change.

I turned around and hes handing me change and I asked him. What are you doing man I told you I have your change just like I told you I heard you at the window and he threw my change out the window at me at my face, so what are you going to do about Dunkin Donuts employees that are aggressive towards customers and almost put a mans eye out

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User's recommendation: Boycott these ignorant violent people

Jessica J Zrj

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Verified Reviewer

I need to call about a manager that fired me because I was crying for help

Original review Aug 13, 2023
I need to make in complaint on 1305 military trail dearfeild beach fl its a dunking donuts and I got fired because I had no help there and it was crazy I need help and plus I was a shift leader opening and its so stressful and they dont pay me enough
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Preferred solution: It’s the manager wise I need to talk with mike or Robert

Mi S Zxb
map-marker Great Neck Plaza, New York

Charges

This is the second time I've had this issue. I ordered a Medium hot latte. In the App it says $3.00. When I paid they took $4.00 plus tax. They took $4.89 to be exact
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Preferred solution: Price reduction

Tova Ehu

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Verified Reviewer
| map-marker Irving, Texas

Employment verification

Yes I no longer work there and can't not get that verify in documents. It is about to cause me to be homeless. I have called the number provided and I have went to the site and still get no help
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User's recommendation: Never work there

Amy J Njt

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Verified Reviewer

Complaint

Bought a coffee from 135 eagle stop in boonville and there was a piece of plastic of some sort i shot chocked on. Everything is ok didnt go to the doctor but something needs to happen please and thank u.
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Loss:
$4

Preferred solution: Some kind of resulting something very serious could of happened including choking death

Anonymous
map-marker Bloomfield, Connecticut

I don't like that they put the sugar on the top of the muffins,it too much,the muffin was better without it,also do u still have the cranberry muffin,can't find it near me

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The muffins with lots of sugar on top,also do u still make the cranberry muffin, please take the sugar off the top of muffins,it's too much ,why do we need all that sugar,you ruined an item that was already good
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Dolores D Asb

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Verified Reviewer

Put in order wrong and need to get points back

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Didn't understand app order was charged to my credit card. Need to restore my reward points order was placed today
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Preferred solution: Reward points back

Aleksa Ofz
map-marker Pembroke Pines, Florida

Question about services

I would like to say Im getting very dissatisfied with Dunkin Donut this is my second time going there between 6-2pm and they told me they have no more Donuts please let me know if the Company is going out of business, so I I wont leave my job and drive for anymore donuts
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Pros:
  • Get more adults to supervise for mire effective and good customer service
Cons:
  • Please hire done one with more mature stature

Preferred solution: Better customer service

User's recommendation: Please hire more adult supervision so the kids would follow the he more accurate and effective

Karhy M

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Verified Buyer
| map-marker West Hartford, Connecticut

Customer service at certain locations is terrible. I found one in my vacuity that is excellent ! 338 park Rd West Hartford CT They are friendly, efficient and give great service

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Dunkin Donuts - Customer service at certain locations is terrible. I found one in my vacuity that...
For the third time this month I have ordered in store and paid with my app, activated a free medium coffee with another purchase and was charged for the coffee! I let it go twice because it was on a Saturday and customer service was not available. But feel that you should know you app is not working. I spend approximately $60 - $70 a week at Dunkin and run into lots of problems with the app.
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Loss:
$10
Pros:
  • Convenient locations
  • Drive thru option
  • Good quality coffee
Cons:
  • Poorcustomer service at many locations

Preferred solution: Price reduction

User's recommendation: Complain when you don’t get the perks the app is intended to offee

Anonymous
map-marker Placitas, New Mexico

Cancel order

Dunkin Donuts graciously cancelled my order. I was then able to reorder at the right location. Im so very grateful to them.
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User's recommendation: Excellent service

Maleka Taw
map-marker Tampa, Florida

Complaint

Complaint Every table outside is filled with homeless people and people drinking beer it is Monday at 10:53 AM. I walked inside to let them know and they laughed and did nothing and said their boss was not here. Every time I come to Dunkin doughnuts this is a severe problem. Please do something about this or you will lose a lot of customers. Thank you.
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