Anonymous
map-marker Rutland, Vermont

Issue at store

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Dunkin Donuts - Issue at store

It was a contractor that Dunkin hired to fix the parking lot. Guess they showed up at 9:00 am.

I arrived at 10:00 am to pick up a mobile order.

This contractor had hot tar, used to fill in cracks. They had cones, but just worked down the parking lot. I got blocked in. After waiting 5 minutes, I got out to speak to the person applying the product.

Both employees completely ignored me. Would not respond.

I waited 12 minutes to get out of your lot. Had to leave via the entrance, since they had the exit blocked.

Your employees were not happy. You need to speak with them.

Love to speak to the person who hired this company.

It is a small lot.

It closes at 8:00 pm. Why not do it after that. You had customers like me, who had mobile orders and parked next door and walked. The Drive Thru got shut down.

I would like to speak with some, please.

I can be reached at 802-585-****. I was a Manager in Newspaper Production for 35 years. I would not pay these people. They turned your business upside down.

Your employees were frustrated.

My car? Tires picked up the substance he was using. Had a rough front end until the stuff came off the tires.

The person who hired them? I would get to the bottom of this issue.

If he or she knew is was going to be done on Friday morning? Then you have a problem.

Looking forward from hearing from you.

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User's recommendation: Keep going

Valerie S Grx

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Verified Reviewer

I need help

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I called at 8:14am I am having trouble with using my credit card which is the same card just new expiration date I spoke to a man by the name Sam I told him my problem twice he didnt do a thing to fix my problem he told me he would call me right back I havent heard from him yet poor!!! Customer service I want my problem solved I want someone to call me and help me customers service is important
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Preferred solution: To solve the problem how hard can it be

User's recommendation: Your people don’t jelp

Anthony C Kvz

Order food but restaurant is closed

Ordered food off the app to first not be able to track the order later find out I was charged too! The restaurant is currently closed.
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Loss:
$15

Preferred solution: Full refund

Viva Kje
map-marker Lincoln, Nebraska

Rude employee

Sitting in the drive through for 25 minutes to pick up our order. When the man finally answered the speaker after I had repetitively said hello he said that I could leave his drive through. We had put in our order on the app about 30 minutes prior to arriving at the location. We stop there every morning!!!
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Lisa C Wgd
map-marker Utica, New York

Charged wrong

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I bought a coffee using my app at the Dunkin on Commercial Drive in New York Mills, NY. It was a 3.00 special for a signature latte. The register charged 5.77, the entire amount I had in my account. I tried telling the cashier, who blew me off and said,"It'll be okay." She didn't even check. The next day I went to use my app and my account balance was $0. I contacted customer service who stated there was a glitch in the app and that that particular Dunkin would be contacting me in 2 business days. Noone ever contacted me.
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Mirtie Koa

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Verified Reviewer
| map-marker Shelton, Connecticut

Inept employees is my biggest *** Can not get orders right at all. Just haven't been back.

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Twice now, I've placed mobile orders, they either weren't received or the order was totally wrong. Waiting desperately for a Starbucks to come to town.
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User's recommendation: Don't go to drive thru or check everything before you pull away.

Sergio H Hdk

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Verified Buyer
|

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Verified Reviewer

Bad service, store# 354353

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Dunkin Donuts - Bad service, store# 354353
The cashier made us wait longer than 20 minutes to take our order, they prioritize the drive thru customers, he took our order wrong, I wanted to cancel my order after I paid, they refused, the bagel I GOT WAS NOT GOOD, it the texture was awful like rubber. Store #354353. Check # 1462. I dumped the not good food in the dumpster in front of them. Bad service, shame on you., I will formally complain with the better busyness bureau.
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Loss:
$12

Preferred solution: Full refund

User's recommendation: Need a new customer care crew in that store

Naly A
map-marker Killeen, Texas

Complaining about employees

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Today Sunday 8 October around 10:30 am , in Killeen texas clear creek ,a lady with nasty actitud, she put my order in the window and close the window ,she was upset because I am open my bag with 2 old fashion donuts , the one was part of my order. Need to took whit same body on charge Nalyatenas@***.com
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Pros:
  • Customer service
Cons:
  • Too many times waiting for receiving your order

Preferred solution: Apology

User's recommendation: Give a new customers service training

Christy Ngy

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Verified Buyer
| map-marker Columbus, Ohio

Unconvert points

Dunkin Donuts - Unconvert points
I list all of my points because I. Inverted points. It when I went into the store they were not on my card so I converted again and now I am down to 160 Points
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Nick D Qre

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Verified Reviewer
| map-marker Syracuse, New York

Neglected service

I ordered a dozen donuts from the Kiosk. Waited over 45 minutes for my order to filled. When it was filled the person changed some of the donuts I selected to different ones.
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Pros:
  • Fast coffee
Cons:
  • Do not order donuts

Preferred solution: For my wait a gift card

User's recommendation: Do not order donuts from Dunkin

Leelan Aix

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Verified Reviewer
| map-marker Bermuda, Virginia

Rude manager

Accusing of not paying for coffee!! Very rude Blonde! Dont know how to talk to customers & very slow!!
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Pros:
  • Close
Cons:
  • Manager attitude

Preferred solution: Nothing

User's recommendation: Don’t go there

Anonymous
map-marker Gainesville, Florida

Because

Your manager doesnt care about the health of her employees or his. This poor girl name Franchesca had to do a double ham. When I went in there today she look like she was going to pass out. But corporate district and store manager does not care. So I dont think Ill be going in there anymore. Franchesca was the best person in there and her husband made sure the store was clean and they are getting treated like *** A former Dunkin Donuts employee and a loyal customer but now I will find somewhere else to go like Illianos to get my frozen coffee.
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VERONICA AND SERBANDO A
map-marker Anaheim, California

I'm doing a claim against this person and Magnolia and Cerritos donuts cause when I went right there that lady she's so rude when she ask when I ask for a coffee she's always talking to another custom

I wanted to do a claim against a donkey's customer the way she treats people and the way she serves to people have AI wanted to do a claim against her right here on Cerritos and Mongolia can you please call me back when you have a little breakfast th
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Preferred solution: I don't want nothing about it I just want you to talk to this person so she can try she can treat people right with respect not bad and answer bad 2 customers that's not right thank you

User's recommendation: You don't have to have that kind of people working right there that girl is so rude she doesn't know how to treat the customers only for a coffee you need to wait it's only a only a coffee and she is rude to talk back 22 customers

Basma o Lcb

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Verified Buyer

Refunded needed

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Dunkin Donuts - Refunded needed
Dunkin Donuts - Refunded needed - Image 2
My daughter order online 3 Times by mistake and , because it's take long , we walk in and by other order. That was tuesday i found thursday dunkin take the money 3 times of my bank account, i have been registered at the app. Thanks
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Loss:
$22
Pros:
  • Good services
Cons:
  • This mistake by the app

Preferred solution: Full refund

Brittony Dhy

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Verified Buyer
| map-marker Rochester, New York

Couldn't get good at a location because someone was on their break supposedly

Dunkin Donuts - Couldn't get good at a location because someone was on their break supposedly
Couldnt get food at a location because the worker said the cook was on break, this is the second time this has happened at this location
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