Dunkin Donuts
Reviews and Complaints
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Verified ReviewerProblems with app
Someone did contact me from Dunkin but the issues is not resolved. They deleted the wrong account. I usually patron Starbucks now but will only go to Dunkin when its convenient.
Preferred solution: the app to work
User's recommendation: very poor customer service and the Dunkins app is even worse
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Beachwood, OhioPissed customer
User's recommendation: Spend your money at a different Dunkin donuts
Update
Order at wrong place want to cancel
DISCONTINUED LEMON FOR ICE TEA
Preferred solution: Give back the lemon to be served with ice tea
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing order
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Manor, PennsylvaniaNo coffee/espresso in my Pumpkin Spice latte
Preferred solution: Full refund
User's recommendation: Even when busy slow down and be sure to have the order correct
Terrible Food
- No manager to hear my complaint
- Hard donuts
Preferred solution: Apology
User's recommendation: Don’t waste your money!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get into my app account
Preferred solution: The App won’t let me reset my password
Complain
Stale donuts, and I have a speech problem due to a stroke which the treated me like a retard
User's recommendation: Don't go to that location
This is the third time I’ve been to the store store number 351384 every time I go I get my order wrong this is the second time that I ordered a medium coffee steam the cream and it comes out and it’s
Preferred solution: Full refund
Missing order
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaWorker does not want to work.
This is the 5th time I have come to Dunkin Donuts. The drive through was not being helped, i sat behind a car for 10 minutes when I pulled around to just go in and order my drinks i get to the front and the door is locked.
Its Saturday and its 4pm. Hours of operation for the location on US19 and Curlew are until 10pm. This is the 5th incident I have had with this location. No one has contacted me to resolve my other complaint and Im about to contact the better business bureau.
This is not right to treat customers this way.
Then to top it off there is no customer service open on weekends to call to try to rectify the situation there is no manager on duty. This one employee refuses to work and is getting paid to lock us out during business hours and taking forever at the drive through.
Preferred solution: Would like to be able to come and be provided service. Would like a manager on weekends to ensure employees are working. I had to come in when I was a supervisor to make sure employees were working.
User's recommendation: Fix the problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Methuen, MassachusettsProblem with order
- Convenient
- Company practice of not honoring their deals
- Bad service
Preferred solution: Full refund
User's recommendation: Don't use mobil order!!!!!
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