I am a regular to Dunkin Donuts store #349770 in Somers Point, NJ. But today 8/11/12, I felt that I received the worst customer service. With a line behind me, the girl behind the counter felt it more necessary that she clock in instead of helping the long line in front of her. Jason, the manager, is a friend of mine as I am a regular customer at a former store of his. I feel that the clocking in to her shift could have waited until customers were taken care of. I feel that someone else should have helped the customers if she could not perform her duties. She said to me and a customer standing behind me that she was a bit frazzled by a previous customer with 8 kids who she hoped would have sat outside because they were too loud. Very poor customer service if you ask me.
As for my order, I ordered an extra large but no cups were available. How does a store not keep inventory stocked? I paid for an extra large, wasn't given my money back and no receipt.
My compensation for this store being out of cups...a free donut which the same young redhead female screwed up by giving me the wrong one.
I knew I should have wasted the gas by driving from my Somers Point home to the Dunkin Donuts in Northfield, NJ. At least they have quality customer service that I can rely on.
This by means is not a reflection on Jason but a reflection on the staff he inherited when he was transferred to this store.
More Review Details
- Review category
- Fast Food
- Review rating
- 4 out of 5
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